Identification in the Suomi.fi mobile application is once again working with all banks' credentials

The notice was originally published on 14 September 2026
NOTICE UPDATED 30 September 2026: The disruption has ended

Identification using bank credentials in the Suomi.fi mobile application did not work with all banks at the end of September 2026. The issue has now been resolved.

The identification problems related to bank credentials that were caused by a Telia service disruption were fixed on Tuesday, 15 September 2026. The issues affecting identification with Danske Bank and POP Bank credentials have also been resolved.

Users were able to read messages received in Suomi.fi Messages at all times through the Suomi.fi online service by identifying themselves at suomi.fi/viestit.

However, if you still encounter problems with identification in the Suomi.fi mobile application using any bank's credentials, please report the issue to Suomi.fi Services Customer Support (tel. +358 295 000).

Please include the following information in your report:

• Are you using the Android or iOS application?
• Which bank is involved?
• What version of the operating system is installed on your phone? (You can check the operating system version in your phone's settings.)

We apologize for any inconvenience caused by this situation.