- Public service
The Social Ombudsman helps social welfare clients with matters related to maintenance grant, child welfare and services for
the elderly and disabled, for example. The responsibilities
of the Social Ombudsman include counselling on matters related to applying the Social Welfare Clients Act, helping with matters
related to reprimands according to the Clients Act and providing information on client rights.
The Social Ombudsman serves both public and private social welfare clients. The Social Ombudsman is an unbiased person who acts to secure the interest of clients. The task of the Social Ombudsman is advisory – he or she does not make decisions nor grant benefits.
The Social Ombudsman can also act as an arbitrator for clients and social welfare workers in problem situations.
To whom and on what terms
The Social Ombudsman serves both public and private social welfare clients