Social emergency services
- 13 municipalities
- Public service
Social emergency services are urgent assistance provided by social welfare professionals in social emergencies.
Emergency social services provide help in crisis situations mainly in the evenings and weekends in the North Karelia area. From Monday through Friday at 8:00–16:00, you can receive services primarily from the family and social services or the services for the elderly in your area of residence.
Emergency social services provide telephone advice, guidance and on-site assistance in the following sudden situations:
• family and intimate partner violence
• sexual violence
• child welfare matters
• mental health problems
• substance abuse problems
• problems of the elderly
• accidents and crises.
Assistance often takes place in cooperation with other authorities or actors, such as an employee of the client's municipality of residence.
Emergency social services also provide authorities with consultation and executive assistance in various sudden situations outside office hours.
• Urgent matters 24 hours a day in the North Karelia and Heinävesi area.
To whom and on what terms
The service is free of charge.
You should contact the social welfare emergency services when urgent help is needed in such issues as child welfare, family crises, domestic violence, life management, mental health or substance abuse. Social welfare emergency services are provided round the clock.
Social welfare emergency services work together with emergency health care, rescue services, the police, the Emergency Response Centre and other authorities.