Responsible for the service ELY Centre
Traffic customer service
- Telephone service
The Centre for Traffic Customer Service is a nationwide unit providing advice in transport matters and serving as a feedback contact point.
Telephone number
+358 295020600
(local/mobile network fee)
Service hours
Monday-Friday 9.00–15.00
Services
Adjoining owner consultation response
Permit or other obligationNationwide except the Åland IslandsPublic serviceIf the property boarders a road, the adjoining owner's consultation response on the pending construction projects is requested from the ELY CentreAdvertising and notices on the roadside
Permit or other obligationNationwide except the Åland IslandsPublic serviceRoadside advertisements are advertisements or notices intended for road users that are placed along the road.Application for a service sign permit
Permit or other obligationNationwide except the Åland IslandsPublic serviceService signs are traffic signs that require a permit. They are placed on highway road areas.Cable, line and pipe installation permit
Permit or other obligationNationwide except the Åland IslandsPublic serviceA permit from the road maintenance authority is required for the installation or maintenance of cables, lines and pipes in a highway traffic area.Junction permit for a road
Permit or other obligationNationwide except the Åland IslandsPublic serviceA road maintenance authority’s permit is usually required to connect a private road to a public road.Permit for construction in a road protection zone
Permit or other obligationNationwide except the Åland IslandsPublic serviceIn principle, it is prohibited to build on a protection zone of a road, but ELY Centre can for a specific reason grant a special permit for it.Permit to place water supply lines
Permit or other obligationNationwide except the Åland IslandsPublic serviceA permit from the road maintenance authority is required for placing lines and pipes in a highway road area.Public aid for a special site situated on a private road
ServiceNationwide except the Åland IslandsPublic serviceYou can apply public aid for special sites situated on private roads such as ferries, annually dismantled temporary bridges and winter or ice roads.Public transport subsidies for municipalities
ServiceNationwide except the Åland IslandsPublic serviceELY Centres can grant a municipality or a community of municipalities a state subsidy for the costs and development of public transport.Special road licence for periods of frost heaving
Permit or other obligationNationwide except the Åland IslandsPublic serviceIn individual unprecedented cases, ELY Centres may grant temporary transport licences for roads with load restrictions.Special transport permits and the related obligations
Permit or other obligationNationwide except the Åland IslandsPublic serviceA special transport permit is required if the transport exceeds the dimensions and masses permitted for normal traffic.Subsidies for the provision of island traffic
ServiceNationwide except the Åland IslandsPublic serviceIsland traffic is subsidised on routes that serve permanent residents, but have no other regular traffic or roads.Temporary closure of a highway
Permit or other obligationNationwide except the Åland IslandsPublic serviceApply for a permit from the ELY Centre if an event requires closing a highway from other traffic.Temporary traffic arrangements – event organisation
Permit or other obligationNationwide except the Åland IslandsPublic serviceTemporary traffic sign arrangements in a highway road area require a permit from the ELY Centre.Tow away of vehicles left on the side of the road
ServiceNationwide except the Åland IslandsPublic serviceELY Centres can have vehicles left on a highway town away and charge the owner of the vehicle.Trading in rest areas and car parks
Permit or other obligationNationwide except the Åland IslandsPublic serviceTrading in road rest areas and car parks requires a permit from the ELY Centre.Traffic Customer Service
ServiceNationwide except the Åland IslandsPublic serviceYou can ask for advice, give feedback, or report the condition of a route.
Text edited by: ELY Centre
Updated: 20/12/2021