- Public service
The Patient Ombudsman provides information about the patient’s rights and acts to promote them. The task of the Patient Ombudsman is to counsel and help the patient as necessary if the patient is unsatisfied with the care and treatment received.
The Patient Ombudsman helps the patient to resolve his or her problem at the place of care. The officer also counsels and helps the patient to make a reprimand, complaint or a notice of patient injury to the Patient Insurance Centre.
The Patient Ombudsman does not take a stand on the patient’s medical care decisions nor on whether a treatment injury has occurred in the patient’s care. The Patient Ombudsman cannot act as the patient’s representative or represent him or her in a court of law.
To whom and on what terms
The patientombudsman acts to promote patient´s rights.