Notification of a dangerous or faulty product
- Public service
Consumers have a right to safe products and services. No product should endanger people’s health or property. The danger may concern the product itself or the use of it. The consumer safety legislation applies to products which are used by consumers.
The premise of the consumer safety legislation is that the operator (such as manufacturer, importer or seller) is primarily responsible for the product safety.
You can notify Tukes of a product that is either dangerous, insufficient regards to safety or non-compliant, as well as of any dangerous or near-miss incidents caused by a product. If a product you have bought has a feature that has caused a dangerous or near-miss incident or if you suspect that a product may endanger health or property
- stop using the product and move it out of reach
- notify the operator
- notify Tukes.
In accordance with the Consumer Protection Act, any deficiency in the safety of a product or service is a defect for which the consumer has a right to demand compensation.
Do the following
Please fill in the form carefully. We need as detailed information as possible about the product and the danger it caused. Electrical appliances have rating plates, which you can check for the details asked below. The rating plate is usually at the bottom or back of the appliance. In some appliances, such as refrigerators and freezers, the rating plate may be inside the appliance.
To whom and on what terms
The service is free of charge.