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Responsible for the service City of Helsinki

Helsinki City Information

  • Service
  • Helsinki
  • Public service

We offer information and advice on Helsinki City services and on immigration related matters.

You can ask us, for example, about

- all Helsinki city services

- events

- contact information

- immigration issues such as residence permit, working and studying in Finland

Our customer service points are at the following addresses:

- International House Helsinki -service point, Lintulahdenkuja 2D,

2nd floor. Closed until further notice.

- Central Library Oodi, first floor, Töölönlahdenkatu 4

Closed until further notice.

Call 09 310 111 11

- Monday-Thursday between 9 am and 4 pm & Friday between 10 am and 3 pm.

Ask on chat

- Monday-Thursday between 9 am and 4 pm & Friday between 10 am and 3 pm.

Give feedback or ask questions

- via electronic feedback form

Ask via email

- neuvonta(at)

COVID 19: Due to the coronavirus situation, starting from November 30th, our advisory service will be available by chat and telephone only. Our other service points are closed until further notice. We apologize for the inconvenience.

Basic information

The service is provided byCity of Helsinki
Responsible for the serviceCity of Helsinki
Area Helsinki
Available languagesFinnish, Swedish, English
Text edited by: City of Helsinki
Updated: 11/30/2020