- Public service
Health stations provide primary health care services. They are the principal units of care for Helsinki residents. As necessary, health stations can refer customers to further examinations and care.
Customers are cared for by teams consisting of a doctor and a nurse. Health stations also provide services by psychiatric nurses and substance abuse workers, as well as emergency services by physiotherapists. Customers are referred to a psychiatric nurse by a nurse or a doctor, who assesses their needs for care.
To whom and on what terms
The service is only for citizens of Helsinki.
A nurse may provide health advice, care for wounds, remove stitches and give vaccinations. If necessary, the nurse can refer the patient to a doctor.
Non-urgent treatment must be provided within certain set periods. In daytime on weekdays, patients must be able to contact a health centre immediately either by telephone or by visiting the centre. Calls must be returned without delay, in practice on the same day.
The need for treatment may be initially assessed over the telephone, but the patient must be assessed within three days at the latest. The necessary treatment must be organised within a reasonable delay, which means no more than six months.