- Public service
Health stations provide doctor's services by appointment. When you wish to make an appointment to see a doctor, contact your health station. See contact information under "Related service points and contact information".
When you contact your health station, your situation is first evaluated by a nurse, who directs you to appropriate care. On the basis of the evaluation made by the nurse by telephone, the nurse may give you home care instructions, an appointment to see a nurse, a physical therapist or a doctor, or a telephone appointment with a doctor or a nurse.
To whom and on what terms
The service is only for citizens of Helsinki.
Nurses give health advice, wound care and vaccinations and remove stitches, etc. If necessary, the nurse can refer the patient to a doctor.
Non-urgent treatment must be provided within a set period. During business hours, patients must be able to contact a health centre immediately by telephone or visiting the centre. Calls are returned without delay, usually on the same day.
The need for treatment may be initially assessed over the telephone, but the patient must be assessed within three days from the contact. The necessary treatment must be organised within a reasonable delay, within 3 months.