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Responsible for the service City of Helsinki

Distribution of self-care supplies

  • Service
  • Helsinki
  • Public service

Patients can receive free-of-charge care supplies for the treatment of illnesses after their needs for these supplies have continued for no less than three months. Exceptions are patients with supply needs caused by chronic illnesses, for example, patients with diabetes or fistulas, who can receive self-care supplies from the onset of their disorders.

The products must be ordered in advance via telephone or online. The delivery takes two weeks, after which the products can be picked up at the distribution point of self-treatment products.

The products can also be sent via post to a post office or parcel point (free of charge). Ostomy-related products and catheters can be delivered directly to the customer's home (free of charge).

Referrals entitling patients to self-care supplies are issued from the patients' own health stations, in which the patients' doctors and public health nurses assess the patients' needs for self-care supplies. Referrals entitling patients in home care to self-care supplies are issued by home care doctors.

To whom and on what terms

The decision on the distribution of care accessories is made by a doctor or a health care professional. As a rule, the precondition is that the illness is of a long term, in other words over three months in duration.

Referral is required.

The service is only for citizens of Helsinki.

The service is free of charge.

Care accessories are provided free of charge to the users.

Background information

Care accessories are needed to treat certain long-term illnesses. The accessories include those related to ostomy, wound care, diabetes, catheterisation and dialysis. Incontinence pads are also offered for persons with medium or serious incontinence.

Care accessories are also distributed in connection with home nursing and at-home hospital care.

Basic information

The service is provided byCity of Helsinki
Responsible for the serviceCity of Helsinki
Area Helsinki
Available languagesFinnish, Swedish
Text edited by: City of Helsinki
Updated: 7/2/2020