Access to patient data information
- Public service
A person can request to access their information in person either via e-services or by filling in a form and leaving it personally at a Social Services and Health Care office or at the registry of the City of Helsinki.
If the right to access is denied, which is exceptional, a written refusal certificate is provided. The certificate provides the reasons for denying the right to access, as well as appeal instructions.
The data subject may bring the matter to the attention of the Data Protection Ombudsman.
To whom and on what terms
The service is only for citizens of Helsinki.
A client or a patient of public or private healthcare has the right to know what data on him or her is contained in a personal data register. Requests for information should normally be made on a special form or otherwise in writing. The staff may only refuse to provide access to the data if access would seriously endanger the patient's health or violate someone else's rights.
The right to review patient data only applies to the patient himself or herself. Other persons, including the patient’s family and friends, can only obtain information on the patient’s state of health or illness with the patient’s express consent.
Patients also have the right to have their data corrected and, in some cases, deleted from the register. Additionally, the patient may request information on who has used his or her registry information, where it has been disclosed, and the reason for the use or disclosure.