Frequently asked questions about messages
This page contains answers to frequently asked questions on Suomi.fi Messages. Also read the instructions for Suomi.fi Messages. If you cannot find an answer to your question, please contact Public Service Info.
No, you cannot make choices concerning Suomi.fi messages from individual authorities. Consent applies at the same time to all the authorities that have joined the Messages service. You must contact the authority in question directly, of you want to deviate from consent in their instance.
- You may not have checked the content of your email folders carefully enough.
- You may have deleted the notification email by accident.
- The notification email may have ended up in your spam folder, which has been emptied automatically. Depending on the email service provider, the messages are deleted after a certain time period.
- The email service provider has rejected the message because of a fault or some other feature in the message.
- You have entered a wrong email address in the Messages service.
Suomi.fi Messages has been developed so that messages should not end up in the spam folder. You can go to your message settings to check whether your email address is up to date.
At the moment, Suomi.fi Messages notifications cannot be sent by text message.
By downloading the Suomi.fi mobile application, you will also receive the notifications sent by the application directly to your mobile phone.
No you cannot disable receipt of notifications. An email address is compulsory information when providing consent for the use of Messages. In addition to your email address, a notification on the receipt of a message or concerning an unread message is sent to the mobile application if you have installed and adopted use of this.
Please check that the notification concerns the receipt of a new message. You will also be notified by email of older unread messages.
Communication between an organisation and a citizen can either be two way or one way. If the organisation has selected the option that only allows for one-way communication, you cannot reply to their messages. If you have any questions concerning a message that you have received, please contact the organisation that has sent to message.
There are still organisations that do not use Suomi.fi Messages to send notifications.
When disruptions occur and it is impossible to send messages electronically, they are sent as paper mail. This ensures that citizens receive messages even in situations when the system is experiencing an error.
If you have not received a push notification on your phone, the reason is usually that you have disabled push notifications. When you start the application for the first time after installing it, you will receive a question about push notifications. If you want to receive them on your phone, you must enable them when you start to use the application. When you update to a new version, you do not necessarily receive a question about enabling push notifications.
You can adjust push notifications later in the phone settings.
You can use Suomi.fi Messages on a computer or a mobile device with a web browser and internet connection. We recommend that you use the most common browsers and the latest browser versions.
Suomi.fi Messages can also be used on mobile applications that you can download to Android and iOS devices in an App Store. You can find the application under Suomi.fi.
When you start using Suomi.fi Messages, you must provide an e-mail address to which you will receive notifications of new Suomi.fi Messages.
We will send a verification link to the address you provided. Verify the address by clicking on the verification link so that we can confirm that the e-mail address belongs to you.
You can also change your e-mail address later when you are already using Suomi.fi Messages. However, every time you change your e-mail address, you need to confirm the new address with the verification link sent to your e-mail.