Finnish Authenticator Identification Service
The foreign citizen identification service, or the Finnish Authenticator Identification ServiceOpens in a new window., allows foreigners to use Finnish public administration e-services that have introduced the identification using the Finnish Authenticator application.
Identification using the application is intended for foreign citizens who do not have a Finnish personal identity code or Finnish means of identification.
In the Finnish Authenticator Identification Service, a foreigner registers his or her foreigner’s user identifier (UID) and verifies his or her identity using the Finnish Authenticator application. In connection with this first identification, the user will take a photo of oneself, as well as of his or her passport or national ID card. The identification service will confirm the person’s identity if the photo and the information in the identity document match.
After registration and initiating use of the application, foreigners can log in to the e-service using their user identifier or email, password and application PIN.
Before registering a foreigner’s user identifier (UID), check if the e-service you want to use supports authentication with Finnish Authenticator app.
You can register a user identifier in following steps:
After the registration you may log in to the Finnish Authenticator Identification Service, but you still cannot use the Finnish government e-services. You need to elevate your account status by doing the ID proofing with the Finnish Authenticator app.
Note that your account will be blocked if you don’t use your UID in 4 years. If you don’t request the activation by latest on January 1st of the next calendar year your account will be deleted.
After the initial registration of your user identifier (UID) at the Finnish Authenticator Identification Service you can continue directly the ID proofing by logging in with your UID or email and password.
ID proofing will be done in following steps.
Install and register the Finnish Authenticator app
Take a photo of your identity document
Note that the process can fail because of low quality of the photo. You may retry taking the photo. Avoid reflections and shadows on the document’s surface. Do not block any part of the document with your finger.
Take a photo of yourself
To prove that you are a real person and to verify that you are the same person as on the document photo, you need to take a photo of yourself with the app.
The ID proofing process is controlled by the app, and once it is finished you will be redirected to the welcome screen of the Finnish Authenticator Identification Service.
If the ID proofing is successfully passed, the account status is elevated to the level where you may use the app for logging in to the Finnish government e-services.
If you cannot do the ID proofing immediately after the initial registration, you can do it later in following steps:
If you want to start the ID proofing later while you are already logged in to the service, click the Finnish Authenticator logo to go to the welcome page.
In case something goes wrong during the ID proofing, try first repeating the whole process. Sometimes the reading can fail because the photo is blurry or there are shadows or reflections. In this case retry somewhere else or adjust lighting.
If the ID proofing fails 4 times in the app, you will be given an option to send assistance request for the Customer Service. In this case, you will be asked to give a brief description of the problem and to take a photo of yourself. Once Customer Service have reviewed your assistance request and information about the failed reading you will be informed how to proceed.
To use the Finnish government e-services you must authenticate yourself with the Finnish Authenticator app. Do the following:
If you have forgotten your password, you can change it at the Finnish Authenticator Identification Service website by clicking "Forgotten password" at the login page.
If the authentication fails, you will be given instructions how to proceed.
You can manage your apps In Credentials page at the Finnish Authenticator Identification Service by selecting Mobile Apps.
To add a new app,
To delete an app, click Delete button next to the app you want to delete.
To change your email, go to the Personal information page at the Finnish Authenticator Identification Service and select Contact Details. After entering the new email, a verification link will be sent to your new email.
To change your password, go to the Credentials page and select Password.
If your identification document has changed and you want to update the information on the application to reflect the change, you will have to verify your identity with your new identity document.
You can add a new identity document in following steps:
Please note that you can only add a new identification document to the app if you have previously verified your identity on the app.
You can request deletion of your account in Personal Information page at the Finnish Authenticator Identification Service.
The account deletion follows the rules of data retention. This means that you may request account deletion, but the account is really deleted, and all your information removed, only after the retention period is over. The retention period is 4 years, and all the information will be deleted on January 1st of the next calendar year after the retention period.
If you lose your mobile device, accidentally delete the app or forget the app's PIN code, you need to do the ID proofing again to link the app for your account.
Note that you must use the same document as you did the first time to prove you are the same person.
If you have forgotten your email, log in to the Finnish Authenticator Identification Service with your user identifier (UID) and check the email.
If you have forgotten the password of your email, try to retrieve it from your email provider’s login page.
If your email has been stolen, go immediately to the Personal information page at the Finnish Authenticator Identification Service and change the email.
The Finnish Authenticator Identification Service stores the following information in your account:
There are functions for viewing your account profile and editing your personal information.
In the Personal information page you can
If your identity document has changed and you want to change the document details, you need to perform ID proofing with a new document. In this case the change is not immediate, and you need to wait for Customer Service to review the change after you finish it.
The account menu on the top right of the main screen displays your name and UID. It provides a logout option and displays your account status.
The status may be:
If you have lost your ID or suspect that someone has misused your means of identification, contact the customer service of the Digital and Population Data Services Agency's organisations immediately. You can find the contact details at the bottom of this page.