Frequently asked questions on e-Authorizations
On this page, you can find answers to frequently asked questions on Suomi.fi e-Authorizations. Also take a look at the instructions for the service. If you cannot find an answer to your question, please contact Public Service Info.
There are no separate user IDs for Suomi.fi e-Authorizations. Always log into the service using your personal ID, i.e. as yourself. If you have the right to act on behalf of a company, you can choose whether you wish to administer the mandates on behalf of that company.
At present there is no notification of the expiry of a mandate. You can view the mandates that are about to expire in Suomi.fi e-Authorizations.
Joint custody is subject to a shared custody agreement. If there is an agreement or order in place regarding custody of a child and it addresses issues other than just the child’s living arrangements and the authority responsible for the e-service has set terms and conditions for acting on behalf of the child, neither guardian may act on behalf of their child in e-services that use Suomi.fi e-Authorizations.
Acting for someone who has been placed under guardianship is not at present possible when using Suomi.fi e-Authorizations, because guardianship details cannot be obtained automatically from any of the general data registers. In matters relating to acting on behalf of a person placed under guardianship, contact the organisation responsible for the e-service directly.
Unfortunately, at present you cannot. Suomi.fi e-Authorizations is an e-service and its use requires of the assignor and assignee strong identification in the form of personal online banking IDs, a mobile certificate, a certificate card or some other approved means of identification. In the future, an official can create a mandate on your behalf in Suomi.fi e-Authorizations. The release date has not yet been confirmed.
If an e-service allows the user to act on behalf of someone who is deceased, the assignee may do so using the mandates granted to the deceased person until they expire. If the e-service does not allow the user to act on behalf of a deceased person, nothing can be done with the mandates granted prior to death.
When you have logged into Suomi.fi e-Authorizations you must first select Act on behalf of a company. If you still do not see your company, check that you meet the requirements for acting on behalf of the company in the instructions page Acting on behalf of a company.
The Katso IDs will be phased out by the end of 2019. At the same time, the mandates granted through the Katso service will expire. Organisations that use the Katso service will in future use Suomi.fi e-Identification and Suomi.fi e-Authorizations. You will receive further instructions regarding the creation and use of new mandates from the organisation responsible for the e-service.
A company's mandates are tied to the Business ID. If the company’s Business ID does not change, there is no need for new mandates. The validity of a mandate is always checked on the basis of Business ID.
A company employee can have mandates that are connected with the mandates received by their company (mandate to represent and representative's right to grant a mandate). If the employee leaves the company, the employer must invalidate these mandates. If an employee needs the mandates in a new job, the new employer will grant the necessary new mandates.
You can use Suomi.fi e-Authorizations on a computer with a web browser and internet connection. We recommend that you use the most common browsers and the latest browser versions. You can also use the service on mobile devices.