To get the best help for your situation, first answer the questions on the Preliminary questions page.
My personal data has been stolen or leaked
- Preliminary questions
- Take these steps
- Determine your situation
- Prevent damage
- Make the necessary blocks
- After the most acute situation
Do not agree to any demands
If someone is threatening to release your data:
- Do not pay any ransom. Paying the ransom will not prevent your blackmailer from releasing your data or passing it on.
- Do not communicate with the blackmailer in any way.
- Collect evidence. Write down what has happened and take a screenshot of the extortion message. Remember to also keep the original message. The police can use it as evidence in their criminal investigation.
Close your online banking IDs when needed
If your online bank ID or access code list has been revealed to an unwanted party, contact your bank immediately. Your bank has a cancellation service that you can call.
By acting swiftly you may be able to prevent any financial damage from occurring. Once you have notified your bank, you will no longer be held accountable for any money that is taken from your account.
Cancel your debit or credit card when needed
If your debit or credit card information ends up in the wrong hands, immediately request your bank to cancel your card. Your bank has a cancellation service that you can call.
By acting swiftly, you may be able to prevent any financial damage from occurring. Once you have notified your bank, you will no longer be held accountable for any unauthorised use of your debit or credit card.
Report any missing ID cards or passport to the police
If your ID card or passport has ended up in the wrong hands, report your card or passport as lost.
Check your accounts and invoices
If your personal data ends up in the wrong hands, it can be used to make purchases on your behalf. Keep an eye on your accounts and invoices.
Report any misuse of your data
If your information has been misused, you must immediately notify the organisation that hosts the service where the misuse took place.
- write down what has occurred
- take screenshots of the misuse
- If money has been taken from your bank account, save your account statement.
The police will need this information in its criminal investigation.
Change your passwords
Change your passwords to your email and other online services. Verify also that your email or other account recovery settings have not been changed.
If you suspect a crime, report it
For example, if you have been subjected to fraud, a data breach or blackmail
- file a police report
- attach any evidence you have collected to your report.
If money has been taken from your accounts or your health or your life is threatened, report the crime immediately to your nearest police department. In other cases, you can file a police report in the police e-services.