Call the number 112 in an emergency
- in urgent, genuine emergency situations
- if someone's life, health, property or the environment are threatened or in danger.
If you are unsure whether the event taking place can be considered an emergency, it is always better to call the emergency number 112 than to not call.
• you witness an accident or a fire
• you witness a crime taking place or one that has taken place
• there is need for an ambulance or a social welfare authority.
- Answer the questions presented by the ERC operator.
- Answer the questions the emergency response centre (ERC) operator asks you. He or she will ask you, for example, for a precise description of your location.
- Only end the call, when the operator gives you permission to do so.
- If the emergency number is temporarily congested, do not close your phone! You will hear a recording which asks that you wait on the line for a moment.
You can call the emergency number 112 from any phone or device without dialling an area code. You just key in 112.
If you have a hearing or speech impairment, you can contact the emergency response centre through the emergency SMS service. You need to be registered for the service first.
You must be registered first as a user of the emergency text message service. Registration requires strong identification, such as your bank identifiers. If you send an emergency SMS message but you are not registered, you will receive an automatic response message that will give you instructions on how to register.
Send the emergency text message to 112. Send as much information as possible in your first message, and help will come a lot faster. If necessary, the ERC operator will ask you for additional details and give you instructions in text messages. Answer all the messages the ERC sends.
Text messages from abroad will not reach an ERC in Finland. Nor may an emergency text message be sent as a WhatsApp message. You can send an emergency SMS message from a prepaid connection, even if you have no credit left.
The Emergency Response Centre Agency recommends that you download the 112 Suomi application to your smartphone. When you call the emergency number 112 using an app, you do not need to know your precise location. Your location will be clear to the ERC from your app.
- Do not call the emergency number if a situation is not urgent.
- Do not call the emergency number if you only want to ask for advice or enquire about something. If you have any questions, you can call Public Service Info. It can be reached on +358 (0)295 000.
- Do not call the emergency number where there is disruption or an incident where no one’s life or health is in immediate danger. Such situations would include, for example, power cuts and traffic congestion.
An unnecessary call may delay help for someone who is genuinely in trouble, with fatal consequences. A penalty may be imposed for use of the emergency number for the wrong reason or with malicious intent.
The Public Info Service is a guidance service, which answers questions of a general nature that concern public services, provides advice on the correct services to use and helps in the use of e-services. The Public Info Service can be reached at +358 (0)295 000.
The Public Info Service also provides assistance via email, electronic forms and a chat service on its website www.kansalaisneuvonta.fi. The text message channel can be used by special groups that need it, such as the speech and hearing impaired. The Public Info Service provides guidance on using the correct public authority services, but it cannot process or take care of the matters in question.