Call the number 112 in an emergency

In an emergency, a mobile phone is located on the basis of the number of the GSM connection and the location data is obtained from the location server of the home network operator of the connection. With the location request, the ERC operator can obtain the knowledge of the connection's location in less than 10 seconds.

A location request can be made to phones in the network of mobile operators operating in Finland. 

The emergency rescue centre recommends downloading the 112 Suomi application to your smartphone so that your location will be relayed to the centre automatically. Using the application speeds up the processing of calls and help can be sent from the nearest possible unit. 

Read more about using the application on the website of the Emergency Response Centre.Opens in a new window.

• Do not call the emergency number if a situation is not urgent.
• Do not call the emergency number if you only want to ask for advice or enquire about something. If you have any questions, you can call Public Service Info. It can be reached on +358 (0)295 000.
• Do not call the emergency number where there is disruption or an incident where no one’s life or health is in immediate danger. Such situations would include, for example, power cuts and traffic congestion.

An unnecessary call may delay help for someone who is genuinely in trouble, with fatal consequences. A penalty may be imposed for use of the emergency number for the wrong reason or with malicious intent.

The Public Info Service is a guidance service, which answers questions of a general nature that concern public services, provides advice on the correct services to use and helps in the use of e-services. The Public Info Service can be reached at +358 (0)295 000. 

The Public Info Service also provides assistance via email, electronic forms and a chat service on its website www.kansalaisneuvonta.fi. The text message channel can be used by special groups that need it, such as the speech and hearing impaired. The Public Info Service provides guidance on using the correct public authority services, but it cannot process or take care of the matters in question.