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Using joint service points

At service points you can use numerous different services offered by municipal and State authorities. At service points you can use services organised by the municipality, Kela, the Digital and Population Data Services Agency, the police licence administration and the tax administration as well as public employment and business services.  Service points also provide information on public sector services and their use. A service point can also be used as a polling station. Service points were previously called Citizens Service Points.  

The range of services provided vary by service point. Service points located in sparsely populated areas usually offer the municipality’s own services and the services of State authorities. Service points may also provide services by organisations and associations. In larger cities authorities such as the police, Kela and TE offices also have their own customer service points.

At service points you can use e-services on customer terminals and receive guidance on the use of e-services. You can also speak with a service adviser and get help in how to proceed in getting the services you need. Sometimes authorities have their own employees stationed at service points or you can meet with them more often than previously via a video connection or by making an appointment. Service points are usually open on weekdays at least 9–16. Many service points are open for longer than this. In summer, service points may be open for a shorter period of time daily.

There are about 200 service points. Find your nearest service point from the list given on the site: Service points.

Text edited by: editorial team
Updated: 27/10/2022