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Complaints and appeals
In Finland, all complaints regarding an erroneous action by the authorities are lodged with the Chancellor of Justice or the Parliamentary Ombudsman. The complaint is public, and lodging a complaint is free-of-charge.
The European Ombudsman handles the activities of EU bodies and institutions. People in EU Member States can appeal to the European Parliament on issues within the scope of the EU activity such as human rights violations. People can appeal to the European Commission on issues concerning procedures and regulations in Member States which the complainant finds are in violation of Community law.
The European Communities' courts deal with complaints which concern the procedures in Communities' bodies or neglect of those procedures. They are not a court instance above the national courts where someone who is dissatisfied with a national court's decision can appeal.
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All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Complaint to the Ombudsman
You can use the form to make a complaint to the Parliamentary Ombudsman if you believe that an authority has acted unlawfully or in neglect of duty.
Parliamentary Ombudsman of Finland - Complaint to company on marketing or advertising
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company regarding defective product
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to the operator regarding customer service
You can file a complaint with the operator regarding inadequate customer service and claim compensation for the financial costs incurred by you as a result. The operator is responsible for providing instructions for use in a form that is convenient to ...
Consumer Agency - Filing a complaint with the Parliamentary Ombudsman
You can contact the Parliamentary Ombudsman if you suspect that a public authority or an official has not observed the law or failed to perform a duty.
Parliamentary Ombudsman of Finland - Filing a complaint with the Chancellor of Justice
Instructions and form for filing a complaint.
Office of the Chancellor of Justice - Avenues of appeal open to citizens
Information about European legal remedies, e.g. the European Ombudsman, the Court of Justice of the European Communities, The European Council of Human Rights.
Ministry of Justice
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