Law and legal protection by keyword consumer information

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• All of Finland

• Galactor - a game about the risks of internet and mobile shopping 
  Aimed at youth over 15, Galactor demonstrates and informs about the risks of online and mobile shopping in the form of a game.
  Finnish Competition and Consumer Authority FCCA
• Children as consumers 
  Advice on how parents can contribute to their children's position as consumers. Purchases children make, marketing directed at children, marketing material in schools and day care centres.
  Finnish Competition and Consumer Authority FCCA
• Complaints to Consumer Disputes Board 
  Advice on how to file a complaint with the Consumer Disputes Board.
  Consumer Disputes Board
• Participation in the planning of forests 
  Information about open and interactive operations in the planning of all natural resource use.
  Metsähallitus
• Public participation in planning 
  Information on citizens' rights to participate in land use planning procedures and influence decisions related to building developments.
  Ministry of the Environment
• Kansanvalta.fi - the Democracy Data Bank 
  Information about Finnish democracy, citizens' rights, political participation and influencing in Finnish society.
  Ministry of Justice
• Election of the president 
  Information about presidential elections. The results of former presidential elections.
  Office of the President of the Republic of Finland
• Presidential elections 
  Information about presidential elections: right to vote, election dates, nomination of candidates.
  Ministry of Justice
• Statistics on the municipal elections 
  Information on the candidates and election results by municipality.
  Statistics Finland
• Members of Parliament 
  Members of Parliament, their aides, Speakers of Parliament and Parliamentary Groups. Contact information for Members of Parliament.
  Parliament of Finland
• Political parties 
  Establishing and registering a political party, and party subsidies. Registered parties and their contact information.
  Ministry of Justice
• Elections, right to vote, nomination of candidates 
  General information about elections, referendums, voting rights, political parties and the participation of citizens in general. Also, election results. Electronic voting.
  Ministry of Justice
• Electronic identity card 
  Information on the function and basic principles of the electronic identity card and citizen certificate.
  Population Register Centre
• Protection of privacy in the working life 
  Information on how matters relating to the processing of personal data are resolved at workplaces.
  Employment and Economic Development Office, Ministry of Employment and the Economy
• Data protection 
  Information about the responsibilities of the Office of the Data Ombudsman and the Data Protection Board; legislation and publications.
  Office of the Data Protection Ombudsman
• Language act 
  Information on the Language Act concerning the national languages Finnish and Swedish.
  Ministry of Justice
• Human rights 
  Information of Finland's human rights policy.
  Ministry for Foreign Affairs
• The Roma people 
  Information on Finland's Romani People, their history and culture.
  Ministry of Social Affairs and Health
• Parliament and EU matters 
  Information on the role of Parliament in EU decision-making.
  Parliament of Finland
• Government decision-making 
  Information on government decision-making: plenary sessions, presidential sessions.
  Prime Minister's Office
• Instructions of legislative drafting 
  Information about legislative drafting and the development of law drafting in Finland.
  Ministry of Justice
• Law drafting process 
  Information about the legislative process in Finland.
  Ministry of Justice
• Your Europe portal for EU citizens 
  Your Europe portal gives information on the rights of an EU citizen.
  European Commission
• The European e-Justice Portal  
  Information on justice systems and improving access to justice throughout the EU in 22 languages.
  European Commission
• Convention on the rights of the child 
  Information on children's rights, convention on the rights of the child.
  Finnish UNICEF
• Promotion of children's rights 
  Information on development of the children's rights in Finland. Press releases and publications.
  Ombudsman for children
• Basic right to equal treatment 
  Information about the work of the Ombudsman for Minorities and about intervention in ethnic discrimination and the rights of foreigners in Finland.
  Office of the Ombudsman for Minorities
• Discrimination based on gender 
  Information about direct and indirect discrimination based on gender.
  Office of the Ombudsman for Equality
• Monitoring of compliance with the Non-Discrimination Act 
  Information on the monitoring of compliance with the Non-Discrimination Act.
  Ministry of the Interior
• Copying recorded music 
  Information om copying recorded music for other than private, personal use.
  Gramex ry
• Copyright 
  Information about the contents of copyright and international copyrights. The Copyright Council.
  Ministry of Education and Culture
• Avenues of appeal open to citizens 
  Information about European legal remedies, e.g. the European Ombudsman, the Court of Justice of the European Communities, The European Council of Human Rights.
  Ministry of Justice
• Supervision of the Administration of Justice 
  Information on supervising the lawfulness of public authorities and public officials. The roles of the Chancellor of Justice and the Parliamentary Ombudsman in supervising observance of the law.
  Ministry of Justice
• In contact with a prosecutor 
  General information on cases where citizens may get in contact with a prosecutor.
  Ministry of Justice
• Prosecution authorities 
  General information about the prosecution service, public prosecutors, local prosecution units and the Office of the Prosecutor General.
  Office of the Prosecutor General
• European Judicial Network in civil and commercial matters 
  Information about the member states, community law, european law and various aspects of civil and commercial law.
  European Commission
• Administrative court procedure 
  General information on administrative courts.
  Ministry of Justice
• Criminal and civil case procedure and petitions 
  Procedure in criminal and civil cases and dealing with petitions. General information on how district courts operate.
  Ministry of Justice
• Pardons 
  Information on pardons, petitions for pardons and grounds for granting them.
  Ministry of Justice
• Criminal penalties and sanctions 
  Information about criminal penalties: fines, prison sentences, community service and juvenile punishment.
  Ministry of Justice
• Criminal records 
  Information about criminal records, data submission, the right of private individuals and the authorities to acquire data and obtaining an extract on criminal background e.g. for people working with children.
  Legal Register Centre
• Prison Service  
  General information about the Prison Service and Finnish prisons.
  Criminal Sanctions Agency
• Criminal cases in district courts 
  Information on the procedure in a criminal case in a district court.
  Ministry of Justice
• International legal assistance 
  Information on international legal assistance, the relevant legislation and treaties and their ratification as well as links, addresses and instructions.
  Ministry of Justice
• Legal aid paid for by the state 
  If someone cannot afford the necessary assistance, it may be provided to him or her partially or fully at the expense of the state. Information on how to apply for legal aid.
  Ministry of Justice
• Advocates 
  Information about advocates, mediation process and ethics.
  Finnish Bar Association
• Courts 
  General information about courts of law.
  Ministry of Justice
• Freedom of religion 
  Information on the Finnish constitution section 11, which handles freedom of religion and conscience.
  Ministry of Education and Culture
• Application for respite 
  For requestion of payment respite for claims awarded to the state and collected by Legal Register Centre.
  Legal Register Centre
• Anti-piracy 
  Information about piracy and anti-piracy.
  Copyright Information and Anti-piracy Centre CIAPC
• Transparency and access to information 
  Transparency and access to information are basic principles of Finnish local government.
  Association of Finnish Local and Regional Authorities
• Giving your information from the local register offices 
  Information on local register offices and the maintaining of regional Population Information System.
  Local register offices
• Airline passenger rights 
  Information on the airline passengers rights in cases where flights are overbooked, cancelled or delayed.
  Finnish Transport Safety Agency Trafi
• Howard the Shopping Assistant 
  Howard the Shopping Assistant helps you to check if a certain webtrader is trustworthy.
  European Consumer Center Finland
• Online scams 
  Learn how to recognize a scam.
  Finnish Competition and Consumer Authority FCCA
• Complaint to company on customer service 
  You can submit a complaint by sending the completed form to the company as an mail attachment.
  Finnish Competition and Consumer Agency FCCA
• Register of package travel companies 
  Use the register to confirm your package travel provider’s reliability. Get information on what security the company has lodged as collateral against advance payments made by customers.
  Finnish Competition and Consumer Authority FCCA
• Buying telephone and internet connections and the consumer rights 
  Consumer rights regarding telephone and internet services, advise to problemsituations and the authorities to consult.
  Finnish Competition and Consumer Authority FCCA
• The Swan Label and European Eco-label 
  The Swan Label indicates that a product harms the environment less than similar products.
  Finnish Standards Association SFS
• European Consumer Centre 
  Information, advice and assistance on European consumer law and cross-border trade.
  Finnish Competition and Consumer Authority FCCA
• Internet and online sales 
  Information about online sales from the consumer perspective.
  European Consumer Center Finland
• Learning materials for consumer education 
  European Commission's learning package on consumer rights and financial services. Aimed at students and teachers in adult education institutions and upper secondary schools.
  European Commission
• Assistance with crossborder complaints 
  Information on consumer protection in cross-border consumer transactions in the EU.
  European Consumer Center Finland
• Shopping abroad 
  Your Europe portal gives information and legislation on consumer protection in European Union.
  European Commission
• Buying over the Internet 
  Online shopping tips. Information about consumer protection in countries belonging to the International Consumer Protection Enforcement Network, contact information, an online complaint.
  Produced by several organisations
• Consumer rights on package tours 
  Consumer information on tours bought as a package, for example flight & hotel or hotel & service, such as a formula ticket, diving course or car hire.
  Finnish Competition and Consumer Authority FCCA
• Consumer Advisory Services 
  Information for dealing with consumer problems. National phone number for consumer advisory services.
  Finnish Competition and Consumer Authority FCCA
• Consumer Ombudsman's newsletter 
  Free of charge e-newsletter, providing up-to-date information on recent decisions in consumer law, current legislative projects and international trends in consumer law.
  Finnish Competition and Consumer Authority FCCA
• Product safety 
  Information on how consumers can pay attention to the safety of products and services.
  Finnish Safety and Chemicals Agency TUKES
• Making a complaint to a company 
  Information about making a complaint and complaint templates.
  Finnish Competition and Consumer Authority FCCA
• Buying goods and services from another EU country 
  Your Europe portal gives information and legislation on shopping and consumer protection. Information on how to open a bank account in another EU country.
  European Commission
• Complaint to company regarding defective product 
  You can submit a complaint by sending the completed form to the company as an mail attachment.
  Finnish Competition and Consumer Agency FCCA
• Complaint to company regarding defective service 
  You can submit a complaint by sending the completed form to the company as an mail attachment.
  Finnish Competition and Consumer Agency FCCA
• Complaint to the operator regarding customer service 
  You can file a complaint with the operator regarding inadequate customer service and claim compensation for the financial costs incurred by you as a result. The operator is responsible for providing instructions for use in a form that is convenient to ...
  Finnish Competition and Consumer Agency FCCA
• Complaint to company on marketing or advertising 
  You can submit a complaint by sending the completed form to the company as an mail attachment.
  Finnish Competition and Consumer Agency FCCA
• Complaint form for cases where you have made a purchase in an other EU-country 
  Complaint form for products purchased from another EU country
  Finnish Competition and Consumer Agency FCCA
• Complaint on unfounded billing for mobile content services 
  You can submit a complaint by sending the completed form to the company as an mail attachment.
  Finnish Competition and Consumer Agency FCCA
• Registering a child's name 
  Information about registering a child's name and changing his/her surname and given name.
  Local register offices
• Legislation for the protection of privacy 
  Information on laws regarding personal data.
  Office of the Data Protection Ombudsman
• Swedish-speaking Finns 
  The Swedish Assembly of Finland safeguards the interests of the Swedish-speaking community and provides information on the Swedish language in Finland.
  Swedish Assembly of Finland
• People using sign language in Finland 
  Information on people using sign language in Finland, and their legal status, rights and regulations.
  Finnish Association of the Deaf
• Driving licence extract request 
  An individual person may order an extract from the traffic register containing his or her driving licence information for the purpose of education or employment, or some other driving licence issue. The extract is countersigned and stamped and is subje...
  Finnish Transport Safety Agency Trafi
• Application for a criminal records extract: student's practical training with children 
  An extract for a student's practical training with children. Time of delivery is 7 working days.
  Legal Register Centre
• Parliamentary elections 
  Information on right to vote, electoral districts, nomination and candidates. Result information.
  Ministry of Justice
• Change-of-address notification 
  One change of address will update your information both in the national Population Information System and for Posti.
  Population Register Centre
• Request to determine citizenship status 
  Request to determine your citizenship status: if the information on you in the Population Information System is incorrect, or if you need a decision issued by an authority concerning what the Finnish authorities consider your citizenship to be.
  Finnish Immigration Service Migri
• Population Register Centre's service - Check Your Registered Data ! 
  This service, provided free of charge by the Population Register Centre, allows you to check your personal details recorded in the Population Information System. You can also make a corrections in some of your personal details. In order to check your d...
  Local register offices
• Non-disclosure of personal information 
  Everyone has the right to prohibit the delivery of information regarding him from the Population Information System. NOTE! The address service prohibition was removed on 1 January 2013 and has been replaced with two new prohibitions: the contact detail...
  Local register offices
• Social rights 
  Information on social rights by ordinary legislation, fundamental social rights affirmed by the national Constitution and social human rights defined by international human rights treaties. Appeal proceedings and international supervisory bodies.
  Social Insurance Institution of Finland Kela
• Application for a criminal records extract: work with children 
  Application for a criminal records extract, required for the establishment of a criminal background of a person who works with children. The extract is subject to a charge, an invoice will be sent separately. Time of delivery is 7 working days.
  Legal Register Centre
• Passport 
  Information on how to apply for a passport, including the fees. Passports for minors, persons liable for military service, group passports, national seafarer's cards.
  Finnish Police
• Finnish citizenship 
  Information about acquiring, renouncing and losing Finnish citizenship. Dual nationality, definition of citizenship status, multiple nationality.
  Finnish Immigration Service Migri
• Application for a criminal records extract: visa, work permit etc. 
  Application for a criminal records extract for the application of visa, work permit or residence permit, or for an equivalent reason for foreign authorities. Time of the delivery is 7 working days.
  Legal Register Centre