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Consumer protection
Finnish consumers’ rights are protected by consumer legislation.
When there are deficiencies in a product or a service a consumer has purchased, the consumer must first contact the seller. If the dispute cannot be resolved or further information is required, primary advice is available from Consumer Advisory Services. Disputes are settled particularly by the Consumer Disputes Board which specialises in consumer issues.
The task of the Consumer Agency and the Consumer Ombudsman is to secure the consumer’s position in financial, health and legal matters and to implement consumer policy. The European Consumer Centre, which operates within the Consumer Agency, helps with questions on trade across borders. The Consumer Ombudsman supervises consumer legislation to ensure it is complied with.
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All of Finland
- Complaint to the operator regarding customer service
You can file a complaint with the operator regarding inadequate customer service and claim compensation for the financial costs incurred by you as a result. The operator is responsible for providing instructions for use in a form that is convenient to ...
Consumer Agency
The latest e-services and forms
Advice for consumers
The consumer advisor assists and mediates in disputes between consumers and businesses.
- Consumer advisory services
www.kuluttajavirasto.fi
If you need advice on consumer rights, you can call the number 010 19 4675. The service is open Monday through Thursday from 10 to 12.
See also
Acts and decrees
- Consumer Protection Act
- Search all acts and decrees within the subject (4 pcs)
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