Breadcrumb trail
You are on the page: First page / Services by topic / Law and legal protection / Consumer protection / Electronic commerce
Navigation
Services by topic
- Law and legal protection
- Fundamental rights of citizens
- Acts and decrees
- Voting and civic activity
- Legal protection
- Legal proceedings and criminal cases
- Consumer protection
- Consumer rights
- Consumer protection in travelling
- Buying
- Electronic commerce
- Buying from abroad
- Sustainable consumption
- Data protection and personal data
- Nationality, languages and minorities
Most popular keywords
- address
- advertising
- appeals
- civil cases
- communication
- complaints
- consumer information
- consumer protection
- consumption
- data communications
- data protection
- data security
- direct marketing
- electronic commerce
- electronic communication
- information society
- internet
- market research
- mobile services
- personal data
- population register
- prices
- protection of privacy
- right to justice
- telephones
Electronic commerce
More and more people shop online. Public administration services are also fast becoming available over the Internet. There can be problems with shopping online, because the buyer cannot see or try a product before they decide to buy. Online shoppers have the right to cancel within two weeks. The delivery time is a maximum of 30 days from the date of the order.
It is worth looking into data security issues connected with online shopping in advance. Someone may criminally try to get their hands on the money, personal details or credit card details of email users and online shoppers. There is information, for example, on the Information Security Guide website on how to avoid most information security risks. Online banking identifiers and electronic ID cards are reliable ways to verify identity.
Show content: Most popular first In alphabetical order
All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Non-disclosure of personal information
Everyone has the right to prohibit the delivery of information regarding him from the Population Information System.
Local register offices - Complaint on unfounded billing for mobile content services
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company on marketing or advertising
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to the operator regarding customer service
You can file a complaint with the operator regarding inadequate customer service and claim compensation for the financial costs incurred by you as a result. The operator is responsible for providing instructions for use in a form that is convenient to ...
Consumer Agency - Buying over the Internet
Online shopping tips. Information about consumer protection in countries belonging to the International Consumer Protection Enforcement Network, contact information, an online complaint.
Produced by several organisations - Internet and online sales
Information about online sales from the consumer perspective.
Consumer Agency
The latest e-services and forms
The “Send Suomi.fi link” functionality lets you add Suomi.fi pages to your bookmarks and send Suomi.fi pages by e-mail to the recipients of your choice. You can also share Suomi.fi content with your network in social networking services. Using these services is usually free of charge, but they require user registration.
