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Consumer rights
Consumer Advisory Services advises consumers on their legal rights. If necessary, the Consumer Advisor supervises and helps negotiate disputes between consumers and companies. The Consumer Ombudsman supervises the consumer protection laws to ensure that consumer interests are implemented. The Consumer Disputes Board settles disputes between consumers and companies.
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All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Complaint to company regarding delayed delivery
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company on customer service
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Non-disclosure of personal information
Everyone has the right to prohibit the delivery of information regarding him from the Population Information System.
Local register offices - Complaint on unfounded billing for mobile content services
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company on marketing or advertising
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company regarding defective product
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to the operator regarding customer service
You can file a complaint with the operator regarding inadequate customer service and claim compensation for the financial costs incurred by you as a result. The operator is responsible for providing instructions for use in a form that is convenient to ...
Consumer Agency - Learning materials for consumer education
European Commission's learning package on consumer rights and financial services. Aimed at students and teachers in adult education institutions and upper secondary schools.
European Commission - Children as consumers
Advice on how parents can contribute to their children's position as consumers. Purchases children make, marketing directed at children, marketing material in schools and day care centres.
Consumer Agency - Galactor - a game about the risks of internet and mobile shopping
Aimed at youth over 15, Galactor demonstrates and informs about the risks of online and mobile shopping in the form of a game.
Consumer Agency - Making a complaint to a company
Information about making a complaint and complaint templates.
Consumer Agency - Consumer Advisory Services
Information for dealing with consumer problems. National phone number for consumer advisory services.
Consumer Agency - European Consumer Centre
Information, advice and assistance on European consumer law and cross-border trade. Howard Shopping Assistant helps you to check if a certain webtrader is trustworthy.
Consumer Agency - Consumer Ombudsman's newsletter
Free of charge e-newsletter, providing up-to-date information on recent decisions in consumer law, current legislative projects and international trends in consumer law.
Consumer Agency - Complaints to Consumer Disputes Board
Advice on how to file a complaint with the Consumer Disputes Board.
Consumer Disputes Board - Report to the Consumer Ombudsman
This is a form on which you can make a complaint about inappropriate marketing, unreasonable terms of a contract, contract modification or breach of good debt collecting.
Consumer Agency - Complaint to company regarding defective service
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency
The latest e-services and forms
- Complaint to the operator regarding customer service
- Non-disclosure of personal information
- Complaint to company on customer service
- Complaint form for cases where you have made a purchase in an other EU-country
- Complaint on unfounded billing for mobile content services
- Complaint to company regarding defective service
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Page updated on 25.01.2012
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