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Consumer protection in travelling
Holidays may have to be cancelled for a number of reasons, or a holiday destination may not be what was promised. The most common problems are related to dissatisfaction with the destination. These should be immediately reported to the travel agency or hotel representative. If things do not improve, you can claim a refund later under the Consumer Protection Act.
When booking a flight, you should take precautions against possible illness. The terms and conditions concerning cancelling or changing flights are strict – and very limited in the case of the cheapest tickets. It is advisable to take out travel insurance that also covers cancellation due to illness.
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All of Finland
- Consumer rights on package tours
Consumer information on tours bought as a package, for example flight & hotel or hotel & service, such as a formula ticket, diving course or car hire.
Finnish Competition and Consumer Authority FCCA - Airline passenger rights
Information on the airline passengers rights in cases where flights are overbooked, cancelled or delayed.
Finnish Transport Safety Agency Trafi - Register of package travel companies
Use the register to confirm your package travel provider’s reliability. Get information on what security the company has lodged as collateral against advance payments made by customers.
Finnish Competition and Consumer Authority FCCA - Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Finnish Competition and Consumer Agency FCCA
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