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Consumer protection in travelling
Holidays may have to be cancelled for a number of reasons or a holiday destination does not live up to expectations. The most common problems have to do with dissatisfaction with travel destinations, in which case the travel company or hotel representative needs to be notified immediately. If things do not improve, you can claim a refund later under the Consumer Protection Act.
When booking a flight you should take precautions against possible illness. The rules and regulations concerning cancelling or changing flights are strict - and limited in the case of the cheaper tickets. You should take out travel insurance in case of illness. The policy should also cover cancellation due to illness.
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All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Complaint to company regarding delayed delivery
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Airline passenger rights
Information on the airline passengers rights in cases where flights are overbooked, cancelled or delayed.
Finnish Transport Safety Agency Trafi - Register of package travel companies
Use the register to confirm your package travel provider’s reliability. Get information on what security the company has lodged as collateral against advance payments made by customers.
Consumer Agency
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