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Buying from abroad
Occasionally, there may be problems with purchases from abroad, because distance, language problems and different legal and official practices can make clarifying matters difficult. In the European Union, help is available form the consumer authorities. In general, the laws of the country in which the purchase is made apply to these transactions.
There is no customs duty on goods brought into Finland that have been purchased in another EU country. Customs duty, VAT and excise duty may be payable on goods bought outside the EU. The Finnish Customs website gives information on the customs tariffs on different goods and any restrictions connected with them.
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All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Complaint to company on marketing or advertising
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Shopping abroad
Your Europe portal gives information and legislation on the topic. Links to other EU pages on the same theme.
European Commission - Assistance with crossborder complaints
Information on consumer protection in cross-border consumer transactions in the EU. Howard Shopping Assistant helps you to check if a certain webtrader is trustworthy.
European Consumer Center Finland
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