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Buying
In the majority of cases, purchasing goods is not problematic, but difficulties and new situations may arise in Internet trading and abroad, for example. It is worth knowing the terms and conditions for calling off a transaction both at home and abroad. The Consumer Agency provides information on buying and making choices, and helps in problem situations.
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All of Finland
- Complaint form for cases where you have made a purchase in an other EU-country
Complaint form for products purchased from another EU country
Consumer Agency - Complaint to company regarding delayed delivery
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company on customer service
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company on marketing or advertising
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Complaint to company regarding defective product
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency - Buying goods and services from another EU country
Your Europe portal gives information and legislation on the topic. Links to other EU pages on the same theme.
European Commission - Electronic communications
Information on domain names, numbers, notifications and licences related to electronic communications.
Finnish Communications Regulatory Authority FICORA - Product safety
Information on how consumers can pay attention to the safety of products and services.
Consumer Agency - Complaint to company regarding defective service
You can submit a complaint by sending the completed form to the company as an mail attachment.
Consumer Agency
The latest e-services and forms
- Complaint to company on customer service
- Complaint form for cases where you have made a purchase in an other EU-country
- Complaint to company regarding defective service
- Complaint to company on marketing or advertising
- Complaint to company regarding defective product
- Complaint to company regarding delayed delivery
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